Hey CX Nation,
In this week's episode of The CXChronicles Podcast #204 we welcomed Melissa Kwan, Co-Founder and CEO at eWebinar based in Vancouver, British Columbia.
Melissa is a 3rd time bootstrapped founder. Her previous company, Spacio (real estate tech) was acquired in 2019.
eWebinar was the product she always dreamt about because she was drowning in customer webinars every day for 5 years.
The eWebinar team is now on a mission to give people their time back so they can do something else more fun, because that's what life is about.
We don't need to work harder, we need to work more creatively
In this episode, Melissa and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.
**Episode #204 Highlight Reel:**
1. Lessons learned about serving customers from a 3X bootstrapper founder
2. Helping customers build automated, asynchronous webinars to fuel growth
3. Measuring the key activities and performance areas that drive scale
4. Leveraging content with tips and best practices to drive your marketing efforts
5. Using customer & employee feedback to create outlines for your living playbooks
Huge thanks to Melissa for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Melissa Kwan
Click here to learn more about eWebinar
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You know what would be even better?
Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book “The Four CX Pillars To Grow Your Business Now” available on Amazon or the CXC website.
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Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!
Huge thanks again to our episode sponsor Tidio. Maximize your support capacity without additional hiring costs! Try Tidio today! Visit tidio.com/cxc and start using Tidio with an exclusive 20% discount or start with a free plan and upgrade later.