Hey CX Nation,
In this week's episode of The CXChronicles Podcast #205 we welcomed Declan Ivory, VP of Customer Support at Intercom based in San Francisco, CA.
Declan is an experienced customer focused business leader with a passion for building and developing high-performing teams and applying digital technologies to support organizations through major business transformation.
Today Declan leads the customer support function at Intercom and works with their leadership team to keep a pulse on the voice of customer (VOC) and help optimize and scale their team & solutions into the future.
In this episode, Declan and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #205 Highlight Reel:**
1. Learning what your customers expect from world class customer support at companies like Google, Amazon, Tableau & Intercom.
2. Leveraging customer success & support to drive your product roadmap & CTAs
3. Practice what you preach and use your own products/services regularly
4. Leveraging AI/ML to create quick & actionable insights
5. Why its paramount to do regular QA/QC on your customer journeys
Huge thanks to Melissa for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Declan Ivory
Click here to learn more about Intercom
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You know what would be even better?
Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book “The Four CX Pillars To Grow Your Business Now” available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!
Huge thanks again to our episode sponsor Tidio. Maximize your support capacity without additional hiring costs! Try Tidio today! Visit tidio.com/cxc and start using Tidio with an exclusive 20% discount or start with a free plan and upgrade later.