212: CXChronicles Podcast 212 with Tom Martin, CEO at Glance

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #212 we  welcomed Tom Martin, CEO at Glance based in Wakefield, MA. 

Glance makes it easy to provide personal, human-to-human customer experience in digital environments.

Glance's in-the-moment web and mobile cobrowse, screen share, and video solutions increase customer satisfaction, ensure brand loyalty, and drive revenue. 

The world’s largest enterprises trust Glance to empower their customer-facing teams and deliver frictionless, at-the-exact-right-moment customer consultation. 

With integrations with Salesforce, Twilio, Genesys, ServiceNow, and more, Glance fits seamlessly into even the most sophisticated CRM-CX tech stack.

Discover the power of Glance guided CX at https://www.glance.cx/cxchronicles

In this episode, Tom and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.

**Episode #212 Highlight Reel:**

1. Bringing human & digital worlds together to create world class customer experiences
2. Prioritizing customer conversations & identifying solutions to find new customers
3. Creating an omni-channel tech-stack to meet your customers where they already are
4. Building a cohesive, understandable and repeatable story to engage your customers
5. Leveraging feedback to drive growth & continuous improvement out of the gates
Huge thanks to Tom for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.

Click here to learn more about Tom Martin

Click here to learn more about Glance

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Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?

Click here to grab a copy of my book “The Four CX Pillars To Grow Your Business Now” available on Amazon or the CXC website.

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Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!

Huge thanks to our newest CXCP sponsor Glance. Visit their website today at https://www.glance.cx/cxchronicles

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Remember To Make Happiness A Habit!!