Hey CX Nation,
In this week's episode of The CXChronicles Podcast #211 we welcomed Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish based in San Diego, CA.
At Remotish Nicole and her team are passionate about the fundamentals. This is why they focus on building foundational HubSpot RevOps strategies vs chasing “the next big thing”.
Their team is widely regarded as HubSpot experts. They are featured in several HubSpot certification videos, teach in HubSpot Bootcamp programs, present at HubSpot industry events, and participate in HubSpot product testing groups.
They are also a women-owned business with a soft touch and knack for evolving their clients from best practices to better practices.
Nicole is also the Founder & Co-Owner at CULTURISH, her team works with amazing modern companies helping them test new methods of enhancing remote work.
She's also a Hubspot Partner Advisory Board Member – North America and an Angel Investor at NuFund Venture Group.
In this episode, Nicole and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.
**Episode #211 Highlight Reel:**
1. Starting her entrepreneurial journey with a “mommy blog” & building multiple successful agencies in the MarTech space
2. Practicing agile management by pitching & pivoting towards what customers want
3. Enabling companies to operate efficiently in the remote/hybrid work place
4. Scaling by investing in tools that your company will actually be able to administer
5. Putting 80% of your focus into the people on your team and 20% into your tools
Huge thanks to Nicole for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Nicole Pereira
Click here to learn more about Remotish
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