Hey CX Nation,
In this week's episode of The CXChronicles Podcast #210 we welcomed Terence Chesire, VP of Product Management, Customer & Industry Workflows.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Their cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow.
So employees and customers can be more connected, more innovative, and more agile. And can help to create the future we all imagine. The world works with ServiceNow.
In this episode, Terence and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #210 Highlight Reel:**
1. Helping to build & leverage the power of the ServiceNow platform
2. Building automated workflows to maximize your CX performance
3. Why field & order management is an extension of your customer experience
4. How you can “follow your customer home” & understand them intimately
5. Leveraging knowledge management to aide scale & customer success performance
Huge thanks to Terence for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Terence Chesire
Click here to learn more about ServiceNow
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