Hey CX Nation,
In this week's episode of The CXChronicles Podcast #209 we welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism.
Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.
Built by Bain, NPS Prism is a customer experience (CX) benchmarking platform that shows where you and your competitors are winning and why. Get clear answers to end debates and improve the customer journeys that matter most.
NPS Prism has been adopted across 15+ countries and 10+ industries, including Airlines, Automotive, Banking, Grocery, Insurance, Pharmacy, Telecom, Utilities, Video Streaming and more.
In this episode, Jason and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #209 Highlight Reel:**
1. When your customers love your business, you will grow faster!
2. Understanding industry benchmarks within your space & curating promoters
3. Have the same rigor in your customer metrics as you do with your financial metrics
4. Investing in social listening and engagement across all mediums & channels
5. Process dictates who needs to be involved and in which order as your business scales
Huge thanks to Jason for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Jason Barro
Click here to learn more about NPS Prism
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