Hey CX Nation,
In this week's episode of The CXChronicles Podcast #208 we welcomed Lloyed Lobo, Author, From Grassroots To Greatness, Co-Founder at Boast.AI & Traction.
Lloyed Cofounded and helped bootstrap Boast.AI to 8 figures ARR. Boast is a fintech platform that provides businesses with R&D and Innovation funding.
He also Cofounded and helped bootstrap Traction to more than 100,000 entrepreneurs and innovators. Traction is a global community that brings leaders behind the fastest-growing companies such as Shopify, Atlassian, Twilio, MailChimp, Github, Intercom, Calendly, Zapier, and more to share learnings on how to build and scale companies via podcasts, meetups, retreats, and conferences.
In this episode, Lloyed and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #208 Highlight Reel:**
1. Growing up in the slums of Mumbai & understanding the necessity of community
2. Compound interest on consistent actions & performance yields huge gains over time
3. Every company in the world begins as a human to human experience
4. Why luck and risk are two sides of the same coin, you have to keep flipping the coin
5. Spend time understanding the puzzle pieces in your customer journey to find success
Huge thanks to Lloyed for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Lloyed Lobo
Click here to learn more about Lloyed's new book From Grassroots To Greatness
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