Hey CX Nation,
In this week's episode of The CXChronicles Podcast #207 we welcomed Howard Moodycliffe, CEO at Timetoreply based in Capetown, South Africa.
Timetoreply software empowers your team members to perform their best, all of the time by showing them their live email stats and automatically prioritizing the emails and leads they need to attend to next.
Team managers get real-time dashboards to track metrics & reply times, email volume, resolution times and follow-up cadences across shared and individual mailboxes.
In this episode, Howard and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #207 Highlight Reel:**
1. Understanding & learning from your earliest customers about how to deliver value
2. Finding signals, clues & customer opportunities in your inbox
3. Keeping your tech-stack simple to help drive growth + ease scale
4. Understanding your customer journey & creating clear lines of ownership
5. Prioritizing your team's ability to act upon customer feedback regularly
Huge thanks to Howard for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Howard Moodycliffe
Click here to learn more about Timetoreply
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Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book “The Four CX Pillars To Grow Your Business Now” available on Amazon or the CXC website.
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Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!
Huge thanks to our newest CXCP sponsor Timetoreply. Visit their website today at www.timetoreply.com/cxc.