In this episode of the CXChronicles podcast we talk with John DiJulius, Chief Revolution Officer of the DiJulius Group. One of the world’s leading experts on customer service training, content & consulting work. We were thrilled to have John come on the show and talk with the CXNation about what it takes to build world class customer experience & customer service in today’s world. John works with business owners & executives across the country & has written countless books & delivered hundreds of speeches nationwide. Listen to today’s episode to learn a ton of amazing new tips, tricks & ideas for growing your business or team through the power of customer experience!
Keynote speaker, international customer experience consultant and best selling author of four books, John DiJulius, works with world class companies like the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Pricewaterhouse Coopers, Cheesecake Factory, Bausch & Lomb, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A, Entrepreneurs Organization, YPO, Aveda, and many more.
John isn’t just talking about it, he lives it, as a very successful entrepreneur of two businesses: John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The DiJulius Group, a customer experience consulting firm that uses the X-Commandment methodology to providing a World-Class Customer experience. In 2018, John led a TEDx talk entitled “Meet as Strangers Leave as Friends.”
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