In this episode of the CXChronicles Podcast Adrian speaks with Dan Gingiss. Dan is a customer experience keynote speaker, consultant, author and podcaster. His career has spanned multiple disciplines including marketing, customer experience, social media, and customer service. He has held leadership roles at several major brands, including McDonald’s, Humana, and Discover. Learn more at www.dangingiss.com or find him on Twitter at @dgingiss. Listen to this episode today as Adrian & Dan talk through the 4 CX Pillars; Team, Tools, Process & Feedback. Learn from customer focused business leaders via CXChronicles!
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