Customer service has its own lingo including various different terms new and old. As customer service shifts to focus more on support and experience, the terminology changes and it is important that you stay up to date on all the newest lingo.
The more of those customer service terms you know, the easier it’ll be to communicate clearly about the challenges your team faces. Together, you can strive toward improvement.
Business terms and customer service terms can seem like a foreign language at first. Terms about journeys, cycles, and churns can cause some confusion. Are we going on a trip, riding bikes, making ice cream, or is this customer service?
It is important to know these terms to help your team collaborate better to streamline their workflows and reduce miscommunication. The customer service lingo you learn can help you to provide the best service possible because you will begin to understand the processes and how to explain the processes to customers.
This is why we are providing you with our glossary of frequently used customer service terms and their definitions.