In episode #131 of The CXChronicles Podcast we welcomed Howard Tiersky, CEO at Fromm, The Digital Transformation Agency based in New York, NY.
FROM helps companies transform from where they are now to where they need to be to succeed with today’s digital-first customers.
Howard's team develops new digital products for shopping, banking, travel and entertainment. The team at Fromm optimizes existing platforms, to make them more engaging and more profitable.
The Fromm team is comprised of an amazing team of inspiring leaders, strategists, designers and technologists and work with some of the world’s leading brands to improve the customer experience – online, in store, and everywhere they need to be in today's world.
Episode #131 Highlight Reel:
- How early life experiences in theatre led Howard to building a company focused on customer & digital experience optimization
- How to define what your version of business success looks like within your company
- Learning early on in the process what customers really care about while building your business
- How to invest in the right tools while growing & scaling your business
- Why companies that achieve scale tend to have ample time & investments in process curation & optimization based on customer & employee feedback!
Huge thanks to Howard for coming on the CXCP and featuring his team's work and efforts in pushing the customer experience & digital transformation space into the future.
Click here to learn more about Howard Tiersky
Click here to learn more about Fromm, The Digital Transformation Agency
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