CXChronicles Podcast Episode 113 with Kevin Richman from Column

In episode #113 of The CXChronicles Podcast we welcomed Kevin Richman, Head of Customer Experience at Column in Washington, D.C.

In this episode, Adrian and Kevin have an incredible discussion about a massive space that many people probably don’t know a ton about, public interest information and notifications.

Kevin has a super interesting back ground for a modern CX’er, he has studied, been involved, and led innovation in the private and public sector for the past 12 years with governments all over the world, the US Government, non-profit, and start-ups.

Column is the first collaborative public notice platform helping journalists, governments and legal services work together to inform their communities. They are a public benefit corporation on a mission to improve the utility of public interest information and support the distribution of that information by journalists that serve their communities.

Episode 113 Highlight Reel:

Adrian and Kevin talk through The Four CX Pillars; Team, Tools, Process & Feedback.

Kevin gives the CX Nation a ton of different ideas about the following items:

  1. How Government uses citizen feedback to make changes
  2. What is public notice and how does it work?
  3. Introducing technology to government, newspapers and other users
  4. Agile building and the difference of change speed in a start-up vs. government
  5. How Column is changing the way public notifications will happen in the future!

To Learn More About Column check out their website below & let them know that CXC sent you!

Click here to check out the Column Website

Are you interested in learning more about open CX and support roles at Column, click the link below to learn more about how you can join Kevin’s team

Click here to learn about Customer Support Lead role at Column

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