CXChronicles Podcast Episode 114 with Jake Sorofman & Ross G D. Fulton

In episode #114 of The CXChronicles Podcast we welcomed Jake Sorofman, President of MetaCX based out of Indianpolis, IN and Ross G D. Fulton Founder and CEO of Valuize based out of Vancouver, Canada.

MetaCX is pioneering a new outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate and win together. MetaCX helps align sales, success and delivery teams around real business impact that customers can see. Headquartered in Indianapolis, MetaCX has raised $24.5 million from Upfront Ventures, High Alpha, Greenspring, BIP Capital and Silicon Valley Bank, and is led by former executives from Salesforce, ExactTarget, Facebook, Drift, and Pendo.

Valuize is a specialist consulting firm that empowers B2B software companies to retain and expand their customers at scale. Ross’s team helps supercharge your customer success strategy + operations to deliver transformative outcomes for your company and your customers. Valuize works with enterprise B2B software companies, including VMWare, Hashicorp, Splunk, and Datto, to build market-leading customer success operations. Valuize is also a proud Gainsight, TSIA, and MetaCX consulting partner.

In this episode, Adrian, Jake and Ross have an incredible discussion about a number of different new learnings and findings in the world of CX across The Four CX Pillars; Team, Tools, Process & Feedback.

This is an awesome episode for CX’ers who are trying to come up with new ideas for their teams and customer bases. And want to push the limits on what they can do within their business to create incredible, kick ass customer experiences!

Episode 114 Highlight Reel:

Adrian, Jake and Ross talk through The Four CX Pillars; Team, Tools, Process & Feedback.

We give the CX Nation a ton of different ideas about the following items:

  1. How can companies rethink how they use their CRM?
  2. Ways to improve your customer life cycle
  3. What are simple things you can do to improve your custom operations?
  4. Leveraging technology in your business to improve customer experiences!
  5. How you can build your own cycle of CX

To Learn More About MetaCX and Valuize check out their websites below & let them know that CXC sent you!

Click here to check out MetaCX

Click here to check out Valuize

If you enjoy this episode of The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review, this is the easiest way we can find new listeners, guests and future CX’ers!

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