In episode #124 of The CXChronicles Podcast we welcomed Nate Brown, Chief Customer Officer at Officium Labs based in San Mateo, CA.
Officium is Latin for service. Officium Labs believes in service—as an experience, as a business, as a social responsibility.
Officium Labs helps brands deliver incredible customer experiences. The company is a global collection of industry leaders and experts that are building the future of customer experience (CX). They provide the best-in-class people, products, and practices for their customers, transforming customer service from a cost center to a growth opportunity.
Officium’s Connect platform connects on-demand CX workers with companies in need of CX staff. Its Transform experts provide consulting and coaching to service leaders of all types.
Episode #124 Highlight Reel:
1.) Targeting the traits of an excellent CX team
2.) Building a CX Change Coalition In Your Business
3.) Average enterprise company has 464 tools running their daily ops!
4.) How customer service can increase wallet share & make LTV #'s bump
5.) Improving your customer's life, increases your bottom line.
Huge thanks to Nate for coming on the show and featuring his work and efforts in pushing the Customer Experience & Customer Success space into the future
Click here to learn more about Nate Brow
Click here to learn more about Officium Labs
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