In episode #126 of The CXChronicles Podcast we welcomed Deb Coviello, Founder of Illumination Partners based in Cincinnati, OH.
As The Drop in CEO™, Deb brings 20+ years worth of experience and strategy in Quality and Operational Excellence roles to the table. She uses that knowledge in addition to 15 years in the Flavors and Fragrance industry to identify, assess, and solve the issues that are preventing your business growth.
Deb believes to get to the root of a problem, you have to be willing to think differently about how to solve it.
She also just released her first book “The CEO's Compass” filled with wisdom and knowledge from her personal leadership journey.
This episode is incredibly valuable for some of you folks in the CX Nation that are focused on building & shaping your executive teams for the future of your business!
Episode #126 Highlight Reel:
1.) Leaving your customers in a better place after working with them
2.) How to leverage your team's skills & interests
3.) Setting your team up for success
4.) Learning from your past efforts and mistakes while growing your business
5.) Mastering delegation and gaining regular support as you grow
Huge thanks to Deb for coming on the show and featuring her work and efforts in pushing the Customer Experience & Customer Success space into the future
Click here to learn more about Deborah Coviello
Click here to learn more about The Drop In CEO
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