Hey CX Nation,
In episode #158 of The CXChronicles Podcast we welcomed Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise (Officium Labs) based in Miramar, FL.
Arise Virtual Solutions (Officium Labs) has created a disruptive technology platform that connects the world’s biggest brands with a previously untapped network of small business owners and their agents. This entrepreneurial network of work-from-home Service Partners creates exceptional customer experiences that increase sales, improve loyalty, and speed customer growth.
The Arise® Platform enables Brands to transform the relationship between their company and their customers through state-of-the-art security, access to Brand advocates, and on-demand flexible capacity to handle sudden or seasonal volume changes.
Listen to Jonathan and Adrian chat through The Four CX Pillars: Team, Tools, Process & Feedback + share some of the tips & tricks that have worked for Arise as they've built & grown their business to improve the future of the customer experience & success space.
**Episode #158 Highlight Reel:**
1. Ideas for building your own customer focused business leader career roadmap & goals
2. Why CX and CS is one of the paramount revenue engines to grow your business
3. How the top 100 CX/CS SaaS solutions are constantly evolving & changing for the future
4. Why third party assessments or CXScorecards can be a game changer for your business
5. Embrace your customer & employee feedback + fail fast, fail forward & fail openly!
Huge thanks to Jonathan for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience & technology space into the future.
Click here to learn more about Jonathan Shroyer
Click here to learn more about Arise
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