Hey CX Nation,
In episode #157 of The CXChronicles Podcast we welcomed Ryan Stuart, CEO & Founder at Kapiche based in Brisbane, Australia & Salt Lake City, Utah.
Kapiche is a new breed customer insights platform that delivers deep, contextual understanding into your customer’s experience, without manual coding or hand reading thousands of customer comments.
The richest insights are found at the intersection of qualitative and quantitative data from every stage of the customer journey. Kapiche can help your team combine data from any source to make laser-focused business decisions for your organization.
Listen to Ryan and Adrian chat through The Four CX Pillars: Team, Tools, Process & Feedback + share some of the tips & tricks that have worked for Kapiche as they've built & grown their business to improve the future of the customer experience & success space.
**Episode #157 Highlight Reel:**
1. The emergence of Voice of Customer (VOC) reporting & roles in the CX/CS landscape
2. Understanding Difference Between Sales led cultures vs. Product led cultures
3. Marrying quantitative & qualitative feedback data to provide crystal clear views
4. Capturing, assessing & leveraging feedback data & insights to grow your business
5. Why you must re-think how you collect customer surveys in 2022
Huge thanks to Ryan for coming on The CXChronicles Podcast and featuring his team's work and efforts in pushing the customer experience & technology space into the future.
Click here to learn more about Ryan Stuart
Click here to learn more about Kapiche
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