Hey CX Nation,
In this week's episode of The CXChronicles Podcast #183 we welcomed Aye Moah, CEO @ Boomerang based in Mountain View, CA.
Boomerang is the leader in thoughtful email productivity software that empowers people to focus on what matters on the world’s top email platforms. Since 2010, Boomerang has helped its customers be more productive by analyzing the context of work and adding value on top of it.
Today, Boomerang enables millions of Gmail and Outlook users around the globe to schedule & prioritize their inbox and be more productive.
In this episode, Aye and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for her across her own customer focused business leader journey.
**Episode #183 Highlight Reel:**
1. Building Boomerang and helping millions of users with productivity hacking
2. How setting clear expectations early can drive CX & EX success as you scale
3. Leveraging product & services “employee wish-lists” to drive innovation
4. Curating content focused on FAQs & common questions from your users
5. Writing, documenting & teaching all of your customer findings & learnings
Huge thanks to Aye for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the communication and process optimization space into the future.
Click here to learn more about Aye Moah
Click here to learn more about Boomerang
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And be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” available on Amazon + check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!