Hey CX Nation,
In this week's episode of The CXChronicles Podcast #185 we welcomed Celia Fleischaker, Chief Marketing Officer at Verint based in New York.
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise.
Verint helps its customers navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.
In this episode, Celia and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout her career + shares some of the tips & tricks that have worked for her across her own customer focused business leader journey.
**Episode #185 Highlight Reel:**
1. The role that marketing plays in building your customer experiences
2. Finding time to meet in person with your customers & team (outside of remote)
3. Understanding what content & campaigns your customers engage with
4. Leveraging community to empower users + share tribal knowledge
5. Why feedback is a gift that helps to drive growth & innovation
Huge thanks to Celia for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer communication and success optimization space into the future.
Click here to learn more about Celia Fleischaker
Click here to learn more about Verint
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!
And be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” available on Amazon + check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!