Hey CX Nation,
In this week's episode of The CXChronicles Podcast #186 we welcomed Jay Baer, Founder of Convince and Convert based in Bloomington, IN.
Jay is a Marketing & CX expert + Hall of Fame Keynote speaker who has written countless books (including Hug Your Haters) & speaks all over the world about how business leaders can improve their customer experiences & success.
He also has an awesome twice monthly newsletter the Baer Facts: on marketing, CX, tequila and other life hacks.
I had the privilege of spending time with Jay and several other CX/CS thought leaders in Philadelphia a few years ago at an event for Comcast and we've remained connected ever since, he's hands down one of the best in the business & we were thrilled to have him on the podcast.
In this episode, Jay and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his own customer focused business leader journey.
**Episode #186 Highlight Reel:**
1. Learning from 8 generations of entrepreneurialism in the Baer family
2. Why modern consumers demand that the companies they support are fast
3. In down economies CX, Customer Success , & Retention becomes paramount
4. Why most customers expect a response from a contact us form within a day
5. Leveraging your employee feedback to attract and retain world class talent
Huge thanks to Jay for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and marketing success space into the future.
Click here to learn more about Jay Baer
Click here to learn more about The Time To Win
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!
And be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” available on Amazon + check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!