201: CXChronicles Podcast 201 with Jeanette Wiley, Project Manager CX at Owl Labs

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #201 we  welcomed Jeanette Wiley, Project Manager – CX at Owl Labs based in Boston, MA.   

With the rise of the hybrid & remote work place where some of us work from the office and some of us from home (AKA the beach, cough, cough…) the need for better video solutions to communicate with your customers & team has become paramount.

Owl Labs is building incredible video and audio technology solutions to help their customers communicate with their customers & teams.

In this episode, Jeanette and Adrian chat through how the team at Owl Labs has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.

**Episode #201 Highlight Reel:**

1. How Owl Labs help their customers experience fully immersive meetings 
2. Building a remote or hybrid playbook & tool-kit as your business scales 
3. Connecting your CRM and customer details directly to your customer success
4. Simplifying your CSMs processes & mitigating clicks and scrolls
5. Socializing your customer feedback across the entire business on the reg!
Huge thanks to Jeanette for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.

Click here to learn more about Jeanette Wiley

Click here to learn more about Owl Labs

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