Hey CX Nation,
In this week's episode of The CXChronicles Podcast #202 we welcomed Cytandra G. Hoover, MBA based in the Greater Chicago Area.
Cytandra is a 🌐 Dynamic global strategic operations leader, having built and led in-person and remote teams across >30 countries.
She's also a🏅 Passionate believer that strategically streamlined operations deliver hidden profits and optimized expenses allowing for the greatest stakeholder value.
Cytandra has 🏩 Experience working for 10 years in the not-for-profit sector & 9 years in the private sector with entities of all sizes and flavors, including public, private and international organizations spanning Fortune 100s to small NGOs in sectors covering consulting, insurance, financial services, education, catastrophe/disaster response, human migration and many others.
In this episode, Cytandra and Adrian chat through how she has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across her own customer focused business leader journey.
**Episode #202 Highlight Reel:**
1. What its been like working and living in 30+ countries across the world
2. What you need to know about organizational changes for your future
3. Mapping and documenting your current state before making changes
4. Driving future value adds & optimization through constant collaboration
5. Why collecting feedback is useless without being ready to take action
Huge thanks to Cytandra for coming on The CXChronicles Podcast and featuring her work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Cytandra G. Hoover, MBA
If you enjoy The CXChronicles Podcast, stop by your favorite podcast player and leave us a review today.
You know what would be even better?
Go tell one of your friends or teammates about CXC's content, CX/CS/RevOps services, our customer & employee focused community & invite them to join the CX Nation!
Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?
Click here to grab a copy of my book “The Four CX Pillars To Grow Your Business Now” available on Amazon or the CXC website.
For you non-readers, go check out the CXChronicles Youtube channel to see our customer & employee focused video content & short-reel CTAs to improve your CX/CS/RevOps performance today (politely go smash that subscribe button).
Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!