215: CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #215 we  welcomed Steve Portigal, Principal at Portigal Consulting based in Montara, CA. 

Steve works with organizations in two key ways: i) he uncovers key insights about users and customers to help drive decisions about product, service, technology, and strategy and ii) he works with leaders to build a more mature user research practice. 

In this episode, Steve and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.

**Episode #215 Highlight Reel:**

1. Understanding the core of a user's experience and how its originally designed
2. Investing in user research operations to help scale your business
3. Prioritizing what you need to learn about your users & how you can take action
4. Mapping the iceberg of your customer and user experience 
5. Getting your team to prioritize the key CTAs that will drive innovation & growth
Huge thanks to Steve for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.

Click here to learn more about Steve Portigal

Click here to learn more about Steve's new book

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Are you looking to learn more about the world of Customer Experience, Customer Success & Revenue Operations?

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