Hey CX Nation,
In this week's episode of The CXChronicles Podcast #214 we welcomed Uku Tomikas, CEO at Messente Communication based in Tallinn, Estonia.
Messente is a profitable Estonian startup offering an SMS API platform and two-factor authentication solution to businesses worldwide.
Through secure, global messaging and two-factor authentication, Messente connects businesses to people across the globe.
Spanning over 190 countries, SMS messages and notifications are delivered via hundreds of mobile carriers and partners directly to people – the customers.
Messente's clients come from a wide range of industries and include FinTechs, banks, package delivery/logistics companies, hotels, retail chains and consumer brands.
In this episode, Uku and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #214 Highlight Reel:**
1. Started as SDR 8 years ago & climbed the ladder ALL THE WAY UP to CEO
2. Day-Trading telecommunication mediums by understanding its supply & demand
3. Expanding product & service offerings by identifying new customer challenges
4. Lessons learned about SOPS from being a former Artillery Platoon Commander
5. Improving your performance through candid, regular feedback & why its a gift
Huge thanks to Uku for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & customer success space into the future.
Click here to learn more about Uku Tomikas
Click here to learn more about Messente Communications
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