Optimizing Your Customer Success Strategy

In this article you will find a bunch of awesome tips and tricks for improving the way that you define what success looks like while building your CSM team.

Companies across the world are investing in customer success teams and looking for ways to improve their overall customer experience & employee experience in the process.

Checkout this super helpful visual queue for you & your team to talk through together during your next weekly huddle around what the actual definition of customer success looks like.

How do you think your company compares across team, tools, process & feedback?

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