Hey CX Nation,
In this week's episode of The CXChronicles Podcast #177 we welcomed Larry Yatch, CEO at SEAL Team Leaders based in Boca Raton, FL.
Larry and his SEAL Team Leaders help you create, expect and empower leaders at every level, just like a SEAL team.
Every member of the SEAL team is a leader. When you have an organization full of SEAL leaders, this gives you the freedom to grow your business instead of just surviving business.
All of these benefits allow you to create what you want – as an entrepreneur, as a team member, and as a customer & employee focused business leader.
In this episode, Larry and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback throughout his career + shares some of the tips & tricks that have worked for him across his customer focused business leader journey.
**Episode #177 Highlight Reel:**
1. How you can bake the key traits of Navy Seals into your leadership & management team
2. Learning how your team can hold, pass or accept responsibility as you scale
3. Why proper planning prevents poor performance in any business or team
4. Taking consistent actions on a regular basis to push progress and innovation ahead
5. The power of slowing down to figure out how you can go even faster!
Huge thanks to Larry for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the employee experience and customer success space into the future.
Click here to learn more about Larry Yatch
Click here to learn more about SEAL Team Leaders
If you enjoy The CXChronicles Podcast, please stop by your favorite podcast player and leave us a review today. This is the easiest way that we can find new listeners, guests and future business leaders to join our customer focused community!
And be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” available on Amazon + check out the CXChronicles Youtube channel to see all of our customer focused business leader video content + our past podcast episodes!
Reach out to CXC at INFO@cxchronicles.com for more information about how we can help your business make customer happiness a habit!