In this episode we talk with Ilana Brown, Director of Customer Success @ Seven Rooms in NYC.
Illana dives into the 4 CX Success Pillars @ Seven Rooms — and what its taken to build out the customer facing team in NYC.
From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate the meaningful, direct relationships with guests that make exceptional experiences possible.
Founded in 2011 in New York, the reservation, seating and guest management solution gives operators the tools they need to develop direct relationships with guests, boosting revenue and enabling personalized service and marketing.
SevenRooms has restaurant, hotel and nightlife clients in more than 100 cities worldwide, including: Jumeirah Group, The Cosmopolitan of Las Vegas, Standard Hotels, LDV Hospitality, Live Nation, TAO Group, Zuma, Bagatelle, Altamarea Group, Batali & Bastianich Hospitality Group, NoHo Hospitality Group, Chase Hospitality Group, Mercer Street Hospitality, Corbin and King, Ethan Stowell Restaurants and The h.wood Group .
www.sevenrooms.com
Support the show (https://cxchronicles.com/)