Hey CX Nation,
In episode #160 of The CXChronicles Podcast we welcomed Lisa Marie Fortier, Senior Vice President at Engine Insights based in St.Paul, Minnesota.
ENGINE Insights is the research and analytics division of ENGINE, a global, full-service media and marketing services company.
In this episode Lisa Marie and Adrian chat through The Four CX Pillars: Team, Tools, Process & Feedback + share some of the tips & tricks that have worked for the team over at Engine Insights as they've built & grown their team & customer portfolio.
**Episode #160 Highlight Reel:**
1. Building research & insights focus areas within your growing company
2. Why every team & role needs to have pliability baked into them
3. Performing regular tool-kit & utilization audits as you scale
4. Why it's paramount to put “guard rails” around your processes
5. Having an “open-door” policy with your customers from day one
Huge thanks to Lisa Marie for coming on The CXChronicles Podcast and featuring her team's work and efforts in pushing the marketing, customer experience, and advertising space into the future.
Click here to learn more about Lisa Marie Fortier
Click here to learn more about Engine
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