Hey CX Nation,
In episode #161 of The CXChronicles Podcast we welcomed James Dodkins from Pega Systems & Rockstar CX based in Solihull, England & Cambridge, MA.
Pega delivers innovative software that crushes business complexity. From increasing customer lifetime value to streamlining service, to boosting efficiency, Pega helps the world’s leading brands solve problems fast and transform their customer's business for tomorrow.
James has written books, delivered speeches & consulted across the world with amazing companies helping other customer focused business leaders unlock their inner rockstar & build a world class customer experience plan for their customers.
In this episode James and Adrian chat through The Four CX Pillars: Team, Tools, Process & Feedback + share some of the tips & tricks that have worked for the team over at Pega & Rockstar CX as they've built & grown their team & customer portfolios.
**Episode #161 Highlight Reel:**
1. Why building a band & fan base is exactly like building a business & customer base
2. Owning & rocking the unique differentiators within your business & team
3. Understanding the science of your customer behavior to grow your business
4. Why process becomes paramount as your business scales, it's like reading sheet music
5. Focus on mastering the peak and the end of your customer experience as you scale
Huge thanks to James for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience and success space into the future.
Click here to learn more about James Dodkins
Click here to learn more about Pega
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