Podcast

In this week’s episode of the CXChronicles Podcast we welcomed JT McCormick, CEO of Scribe Media based out of Austin, TX. Scribe Media works with thousands of amazing authors helping them to formulate, write, and publish their work from start to scratch. Scribe Media has sold over 20 million books and have over 150 New York Times, Wall Street Journal and USA Today best sellers. JT comes on the show and talks with Adrian and the CXNation about his incredible…

In this episode of the CXChronicles Podcast Adrian chats through his recent experiences joining the Comcast CX Technology Day 2019 in Philadelphia, PA. Adrian joined an incredible group of CX thought leaders, authors, podcasters and business owners including; Jay Baer, Dan Gingiss, Geno Church, Mitch Joel, Mike Wittenstein, Jackie Hubba, Colin Shaw, Kerry Bodine, Natalie Petouhoff, Marsha Collier, Megan Burns, Steve Walker, Chris Penn, Steve Shapior, Clay Hebert and Jim Tincher. In this CXWeekly update you will learn about how…

In this episode of the CXChronicles Podcast, we welcomed Robert Castles Chief Vision Officer at PMG in Atlanta, GA. We talk through Robert’s journey and how he and the team over at PMG think about Team, Tools, Process and Feedback. Huge thanks to Robert for coming on the show and telling his story to the CXNation! PMG works with some incredible global brands helping to build their digital products for the future! Support the show (https://cxchronicles.com/)

Listen to this week’s new episode of the CXChronicles Podcast. This week we had J.Money from Budgets Are Sexy on the show to talk about his story building, growing and selling his company. Plus we chat through a ton of different ideas, tips and tricks for business owners and executives to consider when building and scaling their business. We also chat through different personal finance ideas for business owners to consider. Huge thanks to J. Money for coming on the…

In this CXWeekly Update of the CXChronicles Podcast Episode #69 we talk about some of the major CX and customer service trends that you need to consider for your company’s going focus and investment on your CX or customer experience efforts. We talk about a recent Sitel Group report that shares a ton of valuable CX and customer experience insights for us to consider as we get closer to the years end. If your startup or growth focused business is…

In this week’s episode of the CXChronicles Podcast we welcomed Alex Genov, Head of Customer Research at Zappos in Las Vegas. Alex brings a wealth of experience around customer research, insights, and behaviors and leads up the customer research efforts at Zappos today. Alex chats through the 4 CX Pillars; Team, Tools, Process and Feedback with Adrian and gives the listeners tons of valuable tips, advice and knowledge around how Zappos’ manages millions of customers, and purchases each year. Listen…

In this episode of the CXChronicles Podcast we feature a brand new CXWeekly Update where Adrian speaks with the CXNation about 7 ideas to create amazing CX for your business, startup or growth company. Listen to this CXWeekly Update today and join the CXNation comprised of customer focused business leaders and entrepreneurs all striving to create amazing customer experiences for their customers each and every day. Sign up for future CXChronicles Podcast updates and listen on all of your favorite…

In this episode of the CXChronicles Podcast we chat with Liz Tsai, CEO of HiOperator. HiOperator is changing the way that companies manage their problem ticket optimization and issue resolution success rates. HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support. The company’s solution portfolio includes brand messaging, e-commerce ordering, product support, call screening, and customer analytics. HiOperator’s system can be integrated with a businesses’ current systems and is…

In this episode of the CXChronicles Podcast we talk about how chatbots can change the game for your business. Are you having trouble answering the same 5 questions for your customers every day? Is it taking you too long to respond? Chatbot solutions can help you with this! Chatbots creates an easy way for your business to talk with customers about basic, easy to manage FAQS about your product or service. Listen to this episode to learn about how the…

In this episode of the CXChronicles Podcast Adrian walks through six different CX roles to consider thinking about while building out your customer experience, customer service, customer success or inside sales teams. Having the right employees in the right roles makes a huge difference when it comes to building, scaling and leading your CX team into a growth storm. These different roles have different focus areas that help to steer the CX Ship in the right direction. Listen to this…