Podcast

In this week’s episode of the CXChronicles Podcast we welcome GQ Fu Co-Founder of LTVplus. LTVplus works with your business to build and manage your own dedicated teams of live chat agents, customer support agents, social media support, back-office support, and content translators. Some of their bread and butter offerings include: Live Chat, Customer Success, Outreach, Customer Support, Pre-sales, Customer Acquisition, Customer Retention, Content Marketing, Technical Support, and customer experience GQ and Adrian chat through the Four CX Pillars; Team,…

In this episode of the CXChronicles Podcast we welcome Steve Scher to chat through his personal story becoming a customer focused business leader. Steve Scher is a business advisor for entrepreneurs, small business owners, franchise owners, and aspiring entrepreneurs. As a business mentor, professional speaker, and acclaimed author of High Risk, High Reward, Steve guides business owners to achieve ultimate success and financial freedom. During his 14 years as CEO, Steve worked hard to overcome many business challenges and all…

In this brand new CXWeekly Update episode #81 from CXChronicles, we dive into a bunch of tips, tricks and FREE advice around how you should be optimizing your remote CX efforts in the midst of the COVID-19 pandemic. Listen to this episode if you want to learn more about how you can move your business, team and customer base into this new type of “remote or digital experience” curation optimization. We’ve had a number of conversations with customer focused business…

In this episode of CXChronicles Podcast we welcome Brian Merz from Slack in New York City! Brian helps to lead up the customer experience (CX) team over at Slack. Brian shares an awesome story about his personal customer focused business leader journey as well as what its like to work at one of the hottest companies in the world today. Throughout this entire COVID-19 (Cornavirus) experience — Slack has been most technology companies go to tools for keeping connected and…

In this episode of the CXChronicles Podcast we jump into a brand new CXWeekly update related to some of the things you and your team can do to help your customers manage the recent COVID19 (Coronavirus) outbreak that we are all experiencing. Customer experience, customer service, customer sales teams and any other customer facing reps are currently fighting the COVID19 outbreak on a different type of “front line” across the globe right now. The news continues to highlight how millions…

In this episode of the CXChronicles we share a ton of valuable tips, tricks and best practices for customer journey mapping. For any customer experience or inside sales manager looking for new ways to improve and fine-tune your customer facing team’s performance — listen to this episode now! Jim Tincher has had the fortune of working with a plethora of incredible Fortune 500 companies to map their customer journeys and find easy wins for maximizing their overall customer performance. Listen…

In this episode of the CXChronicles Podcast we welcomed Mike Wittenstein from Storyminers. Mike has honed his unique approach as IBM’s official eVisionary. Since then, leaders at brands like Adobe, Chick-fil-A, Apple, Transitions, LeasePlan, and Delta have brought Mike in for his strategic skills and warm personal style as a C-Suite advisor, technology integrator, data interpreter, credentialed Customer Experience designer, and multi-lingual event speaker. Mike has helped hundreds of leaders pull all the pieces together to tackle tough, high-stakes issues,…

In this episode of the CXChronicles Podcast we talk you through building your own personalized customer experience and customer service path for success in 2020. Optimizing your customer experiences are an intricate part in growing your company or startup. Listen to Adrian talk with the CXNation about the 5 key areas that you need to focus on with your team this year. In this episode you will learn about customer journey maps, knowing your customers inside and out, building customer…

Geno Church is a sought-after and often-stalked thought leader in uncovering the DNA of sustainable word of mouth movements and building them from the ground, up. He is one of the co-authors of the very popular books “Brains on Fire” and “The Passion Conversation” which you can find on Amazon. He’s a real deal word of mouth marketing practitioner with proven results to back it up having designed and delivered WOM movements for Fiskars, Best Buy, Love 146, and Rage…

Now that the dust has begun to settle let’s take some time to lay out some clear, defined goals around how you want to improve your company’s CX in 2020. Let’s start with some of the basic goals that you should begin working on with your team this year. Remember goal setting and strategy planning should be fun, don’t look at it like its a chore but rather something that you need to do if you want to actually have…