Podcast

In this episode Adrian talks about a recent Forbes article that talks about great Customer Experience is a combination of design thinking and agile marketing. Support the show (https://cxchronicles.com/)

In this episode Adrian speaks to Steven Carleton, Founder of Customer Matters & former CX Executive at Ebay. Steven and Adrian talk about his personal customer experience journey and shares insights about working with customers at a global company like Ebay, Apple and Sun Systems. Support the show (https://cxchronicles.com/)

In this episode Adrian dives into 4 CX Myths Holding Your Business Back. Support the show (https://cxchronicles.com/)

In this episode Adrian speaks with Matthew Friedman, Head of Customer Experience at Cleanly in NYC. Matthew and Adrian talk all things CX-related and Matthew tells his personal story of managing and overseeing the CX team @ Cleanly. Support the show (https://cxchronicles.com/)

In this episode Adrian speaks with Connor Gillivan, CMO @ FreeeUp in Denver, CO. Connor chats with CXChronicles about how he’s built his business, how he thinks about customers and tells his personal customer experience leader story. Check out episode 19 with Connor Gillivan on CXChronicles.com or Itunes! Support the show (https://cxchronicles.com/)

In this episode we review the latest report from Churn Zero about how you know its time to invest in customer experience and service technology. Support the show (https://cxchronicles.com/)

In this episode of CXChronicles Podcast we talk with Laura Marciano, Head of Customer Experience, Live at Vimeo. Laura chats with Adrian about the 4 CX Pillars to success and her personal customer experience journey as a leader. Support the show (https://cxchronicles.com/)

In this episode we talk with Mac Hansen, former head of Customer Experience at a software tech-giant that hails from the Redmond, WA area. Mac dives into his experiences leading the customer experience team and expanding their global reach into China and Australia. Support the show (https://cxchronicles.com/)

Adrian discusses the need for finding CX and CS leaders interesting in coming on the show and talking about their personal stories and experiences working in customer experience and service. Support the show (https://cxchronicles.com/)

In this episode we talk with Bryan Mecozzi — founder and head chef of Black Iron Bystro. Support the show (https://cxchronicles.com/)