Podcast

In this episode Adrian discusses a recent Madallia report, the global leader in customer experience management, together with Ipsos, the leading independent market research company, announced the findings of the Customer Experience Tipping Point survey. More than 8,000 consumers were surveyed across the US, UK, France, and Germany. The findings reveal that customer experience is the top reason consumers cite for choosing a particular brand when making a purchase. Support the show (https://cxchronicles.com/)

In this episode we talk with Nate Chai, Head of Customer Experience Operations @ Thumbtack — Nate oversees Thumbtack’s massive CX team spread between Salt Lake City, San Francisco and the Philippines. Nate and Adrian talk through team, tools, process and feedback in this episode of the CXChronicles Podcast. Support the show (https://cxchronicles.com/)

In this episode of CXChronicles Podcast, Adrian and the CX Nation discuss how streaming services like Netflix, Hulu, Amazon TV and others are trouncing the traditional cable companies in customer experience and satisfaction. Check out more information on our website at CXChronicles.com! Support the show (https://cxchronicles.com/)

In this episode Adrian does a CX Weekly Update tribute to Anthony Bourdain after the unexpected news this week. Adrian talks about what Anthony Bourdain meant to finding and curating new experiences and using those lessons to enhance your life. He seemed to have it all figured out. CXChronicles will miss him and the CX Nation salutes Anthony Bourdain. Support the show (https://cxchronicles.com/)

In this CXChronicles CX Weekly Update — Adrian dives into 13 ideas for how your company + can improve their ability to hone their CSAT (customer satisfaction scoring and surveying). There’s a number of different ways to get customer feedback — CSAT reporting has one of the tried and true methods for collecting customer feedback. Listen to this CX Weekly Update to get ideas for your customer surveys moving forward! Support the show (https://cxchronicles.com/)

In this episode Adrian talks with Abdullah Khan, Head of Customer Support at FuboTV in NYC. Abdullah oversee the entire customer experience at FuboTV and shares his personal customer experience and service story with the CXNation. Support the show (https://cxchronicles.com/)

Adrian chats with fellow Buffalonian Garett Smith in this episode about customer experience, customer service, sales and working with customers. Garrett share his story about being a sales leader who’s always remained focus on creating optimal customer experiences. Support the show (https://cxchronicles.com/)

CX Weekly Update about 10 things to avoid doing while supporting or servicing your customers. Common mistakes that can be costly — think about positive customer experience. Support the show (https://cxchronicles.com/)

Check out our list of the best product review websites for B2B and B2C companies. Keep in mind that every industry has niche sites, too. For instance, those in the restaurant industry may want to be on UrbanSpoon or OpenTable. This podcast won't get into sites that are specific to one industry, but it will provide review sites that apply to businesses in almost any industry. Support the show (https://cxchronicles.com/)

In this episode Adrian talks about a recent Forbes article that talks about great Customer Experience is a combination of design thinking and agile marketing. Support the show (https://cxchronicles.com/)