Podcast

In this episode we talk with Ilana Brown, Director of Customer Success @ Seven Rooms in NYC. Illana dives into the 4 CX Success Pillars @ Seven Rooms — and what its taken to build out the customer facing team in NYC. From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate the meaningful, direct relationships with guests that make exceptional experiences possible. Founded in 2011 in New York, the reservation, seating and guest management…

In this episode Adrian chats through 5 steps for how you can build a Voice of Customer program for your start-up, small or medium business. You can gain tons of value by taking the time to speak through a Voice of Customer program with your team today! Support the show (https://cxchronicles.com/)

In this episode Adrian dives into 6 CX metrics to begin tracking for your business’s success — listen today! Support the show (https://cxchronicles.com/)

In this episode Adrian talks through 5 ways that customer journey mapping can help your company today. By mapping your customer journey you force all of the teams and departments inside of your company think about handoffs, fumbles, system needs and more. Feel free to reach out to CXChronicles today if your company needs help with customer journey mapping! Support the show (https://cxchronicles.com/)

In this episode of the CXChronicles Podcast Adrian chats with the CXNation about how your should use sound customer experience to optimize your company’s sales efforts. By intertwining customer experience and sales any customer in any business will see the immediate value and that alone will increase your chances of keeping that customer for the long haul! Support the show (https://cxchronicles.com/)

In this episode Adrian provides 11 things NOT to do while managing your company’s CSAT reporting efforts. Learn how to improve and optimize your CSAT activity moving forward. Support the show (https://cxchronicles.com/)

In this episode we talk to Julia Lowd, Director of Customer Operations at Betterment. Betterment currently has $13.5+ Billion Dollars under management. Betterment is currently based in New York City. And Julia and her team manage the customer experience and communications with their customers. Listen to Julia talk about the 4 CX Success Pillars and what its like managing a Billion-Dollar company’s customer experience and customer service team! Support the show (https://cxchronicles.com/)

In this episode we chat with Mario Sansalone from Grindr. Mario heads up the customer operations teams for over 3.5 million daily users. Mario chats through the 4 CX Success Pillars and highlights how to grow your business through the power of customer experience! Support the show (https://cxchronicles.com/)

Today we chat with Shep Hyken — a world renown speaker and author on the topic of customer experience, service and client management. Shep has traveled the world speaking with crowds about customers and helping companies get a better handle on their service efforts. Shep joins the CXNation today to tell his story and give us tips and advice for growing our business through the power of customer experience! Support the show (https://cxchronicles.com/)

In this episode Adrian speaks with Ryan O’Connor a startup, sales and business development professional who’s seen it all in career when it comes to venture capital, getting your business off the ground, and exiting a company. Ryan works with startup companies in the Bay Area — he and I go way back to our days in New York building Onefinestay. We are thrilled to have Ryan on the show to tell his story! Support the show (https://cxchronicles.com/)