Hey CX Nation,
In this week's episode of The CXChronicles Podcast #197 we welcomed Evan Klein, Founder & President of Satrix Solutions based in Scottsdale, Arizona.
For 25+ years, Evan Klein has been responsible for maximizing customer satisfaction, retention and profitability for businesses around the world. Evan is an enthusiastic champion for voice-of-customer driven change.
As the Founder and President of Satrix Solutions, he counsels executives on the best ways to continually enhance the customer experience, create more loyal advocates and increase customer lifetime value.
In this episode, Evan and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #197 Highlight Reel:**
1. Focusing on fixing the “leaky bucket” and mitigating churn at all costs
2. Building products & services that people actually want to invest in
3. How your company can build a Voice of Customer (VOC) strategy
4. Breaking down customer feedback across the appropriate segments
5. Earning “executive buy-in and sponsorship” as you scale your VOC efforts
Huge thanks to Evan for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer and learning experience space into the future.
Click here to learn more about Evan Klein
Click here to learn more about Satrix Solutions
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Also grab a copy of my book “The Four CX Pillars To Grow Your Business Now” available on Amazon or the CXC website.
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Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!