In this episode of the CXChronicles Podcast we chat through 6 reasons to invest in customer feedback within your business.
Collecting, measuring, analyzing and understanding what to do with customer feedback is becoming priceless as more companies understand the power of customer feedback mediums like NPS, CSAT, CES and Product Scoring.
In this week’s CXWeekly Update Adrian chats through a number of different tips and ideas for how you need to think about investing in customer feedback for your business.
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