Adrian Brady Cesana

In this episode of the CXChronicles Podcast we celebrate hitting a huge milestone in the podcasting world, this is our 100th episode of the show! Most podcasts typically never live to see their 100th episode. In this week’s episode Adrian chats with the CXNation about the journey towards 100+ episodes and meeting with incredible customer focused business owners and leaders across the world. He shares some of the staggering podcast stats from 2020 + his major reflections and advice for…

Listen to Episode 99 of The CXChronicles Podcast with Tyler Ornstein, CEO at Tyler’s Coffee! Founded in 2004 by Tyler Ornstein, Tylers Coffees® was born out of necessity. Tyler’s dad was told by his physician that he could no longer drink coffee due to its acidity. Realizing that drinking coffee is more of a lifestyle choice than just a beverage, Tyler and his father felt a strong need to create an acid free coffee. After careful research and engineering, Tylers…

In this episode of CXCP we welcomed Daniel Ramsey, CEO of MyOutDesk. Daniel talks with Adrian and the CXNation about building and growing his business and how he and his team have approaching optimizing The Four CX Pilars. Founded in 2008, MyOutDesk, LLC is one of the largest & most trusted virtual assistant staffing companies in the USA, with over 6,000 clients across industries including real estate, mortgage, IT/tech, human resources, healthcare and more! Listen to this episode to learn…

Check out episode 97 of The CXChronicles Podcast, this week we welcomed Mark McClure, EVP Customer Experience at Babel Street in Washington, D.C. Mark has 25+ years of customer experience, customer success and customer focused business leadership experience.  Today Mark leads all post-sale customer facing activities including Onboarding, Training and Customer Support at Babel Street. Babel Street makes sense of large tracts of multi-lingual data in near real-time. Babel Street assigns and charts sentiment for social media in over 20…

In episode #96 of The CXChronicles Podcast we welcomed Robin Marcenac, Head of Customer Experience & Success at Pypestream to talk with the CXNation. Robin talks with Adrian and the CXNation about his customer experience leadership journey helping to build customer support teams and strategies at companies like IBM and Pypestream in New York City. In this episode you will hear from a customer focused business leader that is responsible for global implementations, customer support and customer success for enterprise…

In episode #95 of The CXChronicles Podcast we welcomed Kathy Dalpes VP of Global Customer Support at Zendesk to talk with the CXNation. Kathy talks with Adrian about her customer experience leadership journey helping to build the customer support teams and strategies at a plethora of global brands including AT&T, E-Bay, Belkin, Skype, Spotify and Zendesk.  In this episode you will hear from an awesome customer focused business leader that has skillfully directed a plethora of multi-language and cultural Customer…

In Episode #94 of The CXChronicles Podcast we welcomed Brandon Rosipko, Director of Customer Experience Transformation at Alorica. Alorica provides a host of world class services, including logistics and fulfillment. Brandon and his team are proud to passionately serve clients across a plethora of industries including — automotive, financial services, healthcare, retail and tech companies, many in the Fortune 1000. Alorica calls the OC home, headquartered in Irvine, CA, with more than 100,000 employees in 100 locations across the globe….

In this episode of The CXChronicles Podcast we welcome Jeroen Corthout, CEO of Salesflare in Antwerp Area, Belgium. Salesflare is the intelligent CRM startups and small businesses love to use. It’s a zero-input sales pipeline tool that thinks and works for its user, not the other way around. No more manual data entry. Salesflare fills out your address book and keeps track of all interactions with the people you’re in contact with. It takes data from social media, company databases,…

In this episode of The CXChronicles Podcast we welcomed Megan Holsinger, Director of Customer Success at JB Sales Training in Boston, MA. Megan works with John Barrows from “The Make It Happen Mondays Podcast”. JB Sales Training has become incredibly popular with startup and growth focused companies due to all of John’s work with sales training, consulting and design thinking. In this episode Megan shares her personal CX story, talks about the team and mission over at JB Sales Training…

In episode #91 of The CXChronicles Podcast, a brand new CXWeekly Update we talk through the top 10 ways to think about how you can segment customers within your business or customer portfolio. The best companies in the world take time on a regular basis to crunch down every client persona or segment to better understand how they can best serve them. Customer segmentation is one of the easiest ways for your business to develop intricate processes and playbooks for…