Adrian Brady Cesana

In this episode of the CXChronicles Podcast we chat through 6 reasons to invest in customer feedback within your business. Collecting, measuring, analyzing and understanding what to do with customer feedback is becoming priceless as more companies understand the power of customer feedback mediums like NPS, CSAT, CES and Product Scoring. In this week’s CXWeekly Update Adrian chats through a number of different tips and ideas for how you need to think about investing in customer feedback for your business….

In this episode of The CXChronicles Podcast we welcome Brian Wallace to the show. Brian is the Founder of NowSourcing, based out of Louisville, KY. NowSourcing is the nation’s premier infographic design agency. Brian and his team perfected the art and science of telling a compelling story through incredible visuals, backed by vetted data and research, and disseminating it throughout online mediums and social media. If you’ve been online any time recently, chances are you’ve seen their work. NowSourcing is…

In this episode of the CXChronicles Podcast we welcomed Ian Reynolds, Partner at Zibtek. Zibtek offers Full stack development, Web design, and Digital marketing. Ian’s team of experts serve Fortune 500s to midsize businesses and startups. They have agile methodologies that they offer clients to effectively handle software projects of any scale and complexity, quickly and cost effectively. Zibtek has 250 + experienced engineers, managers, and technology professionals collaborate between our 3 global locations and serve our clients throughout the…

In this episode of the CXChronicles Podcast we talk about 6 reasons why your business strategy isn’t working. Based on a recent Harvard Business Article, written by Michael Beer, which does a great job highlighting 6 key areas that you need to think about while building and scaling your startup or business. #1 — Unclear values and conflicting priorities#2 — Ineffective Senior Leadership#3 — Ineffective Leadership Styles#4 — Poor Coordination and Delivery#5 — Inadequate Leadership Development# 6 — Inadequate Vertical…

In this episode of the CXChronicles Podcast we welcome Ashvin Vaidyanathan, Chief Customer Officer at Gainsight. Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do. Ashvin talks with the CXNation about how he and his team over at Gainsight think…

In this episode of the CXChronicles Podcast we talk through a bunch of ideas and tips for thinking through how you and your team can get better at collaborating in a remote working environment. Some companies are better than others at adapting to the changing times. In this episode we give you ideas around compensation, metrics, goals, alignment and more! Check us out CXChronicles.com today! Support the show (https://cxchronicles.com/)

In this episode of the CXChronicles Podcast Adrian dives into a bunch of different ideas for the CXNation around best practices for your customer facing team as we continue to fight through the COVID19 experience. Companies across the world have been forced to adapt, evolve, and update their teams, tools, process and feedback over the past 2+ months. In this episode of the podcast we get into several ideas that revolve around relationships, core values, responding to customers, expectation setting,…

In this week’s episode of the CXChronicles Podcast we welcome GQ Fu Co-Founder of LTVplus. LTVplus works with your business to build and manage your own dedicated teams of live chat agents, customer support agents, social media support, back-office support, and content translators. Some of their bread and butter offerings include: Live Chat, Customer Success, Outreach, Customer Support, Pre-sales, Customer Acquisition, Customer Retention, Content Marketing, Technical Support, and customer experience GQ and Adrian chat through the Four CX Pillars; Team,…

In this episode of the CXChronicles Podcast we welcome Steve Scher to chat through his personal story becoming a customer focused business leader. Steve Scher is a business advisor for entrepreneurs, small business owners, franchise owners, and aspiring entrepreneurs. As a business mentor, professional speaker, and acclaimed author of High Risk, High Reward, Steve guides business owners to achieve ultimate success and financial freedom. During his 14 years as CEO, Steve worked hard to overcome many business challenges and all…

In this brand new CXWeekly Update episode #81 from CXChronicles, we dive into a bunch of tips, tricks and FREE advice around how you should be optimizing your remote CX efforts in the midst of the COVID-19 pandemic. Listen to this episode if you want to learn more about how you can move your business, team and customer base into this new type of “remote or digital experience” curation optimization. We’ve had a number of conversations with customer focused business…