151: CXChronicles Podcast 151with Slobby Robby, Founder at Generation Cool

Hey CX Nation,

First things first, Happy New Year's to everyone, I hope that all of you had an awesome holiday season!

This is the first episode of Season 5 of The CXChronicles Podcast and we wanted to kick the year off with a bang (crazy to look back and see that we have 150+ episodes of the podcast). 

In episode #151 of The CXChronicles Podcast we welcomed Robert Hall also know as “Slobby Robby based out of Tucson, AZ. 

Slobby Robby (real name – Robert Hall) is an American store owner and reality TV star who sells and collects vintage clothing and memorabilia from the 1980s and 1990s, including bootleg clothing, games, toys, sneakers, jerseys, jewelry, and luxury leather bags.

In addition, Robby refurbishes vintage pieces to make them more current. In 2018, the Slobby's World television series was released. It also ran on Netflix. The show follows Hall and his staff as they search for and evaluate unique collectibles, toys, and clothing from across the US.

Robby and Adrian also chat through The Four CX Pillars: Team,  Tools, Process & Feedback to share some of the tips & tricks that have worked for Bain & Company as they've built & grown their business across the globe.

**Episode #151 Highlight Reel:**

1. Prioritize team building & delegation before any of the other CX Pillars
2. Why every business owner needs to find their own unique tool-kit for growth
3.  Why timing, luck and remaining persistent creates organic success
4.  Understanding the value of creating content in your subject matter expertise area
5.  Leveraging customer feedback to grow the business & Generation Cool community
Huge thanks to Robby for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the vintage collectables space into the future.

Click here to learn more about Robert Hall

Click here to learn more about Generation Cool

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Be sure to grab a copy of our book “The Four CX Pillars To Grow Your Business Now” on Amazon! 

Reach out to CXC at INFO@cxchronicles.com for more information about how we can help you make customer happiness a habit!

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