Internal communication is a priority for any and all companies. However, with remote work becoming the norm, the ways that teams keep in touch have changed. To ensure that customer experience & customer success teams are aligned with the direction of the company, you need to learn how to communicate strategy effectively, and at the same time you need to be supportive of your team that performs its work in a remote environment. Here are five of the best ways…
Read MoreAdrian Brady Cesana
CXChronicles Featured on Amazing Business Radio with Shep Hyken
Shep Hyken interviews Adrian Brady-Cesana, author of The Four CX Pillars to Grow Your Business Now: The Customer Experience Manager Playbook, and host of The CXChronicles Podcast. They discuss the four CX pillars: team, tools, process, and feedback. Top Takeaways: Adrian Brady-Cesana shares what every customer experience manager needs to have in their playbook, the four CX pillars for business growth. Team: Constantly train, evolve and optimize your CX team. Ask questions like: How are our CX team members hired? How are they…
Read More153: CXChronicles Podcast 153 with Jeff Rosenblum, Founding Partner of Questus
Hey CX Nation, In episode #153 of The CXChronicles Podcast we welcomed Jeff Rosenblum, Founding Partner of Questus based in New York City. Jeff Rosenblum is an advertising agency founder, documentary filmmaker and an admitted pain in the ass (his words, not ours). He is widely regarded as one of the leading innovators in the field of digital marketing and has worked on teams that have helped revolutionize market research, publishing, sports broadcasting and interactive advertising. He is the Founding…
Read More152: CXChronicles Podcast 152 with Sam Ruben, Chief Sustainability Officer at Mighty Buildings
Hey CX Nation, In episode #152 of The CXChronicles Podcast we welcomed Sam Ruben, Chief Sustainability Officer at Mighty Buildings, based in Oakland, California. Sam Ruben brings a sustainability and innovation focus to everything he does. He is passionate that today’s organizations consider sustainability as a core aspect, not merely as a moral principle but as an avenue towards an improved bottom line and increased brand value and overall customer & employee experiences. Sam worked with the Bay Area Climate…
Read More151: CXChronicles Podcast 151with Slobby Robby, Founder at Generation Cool
Hey CX Nation, First things first, Happy New Year's to everyone, I hope that all of you had an awesome holiday season! This is the first episode of Season 5 of The CXChronicles Podcast and we wanted to kick the year off with a bang (crazy to look back and see that we have 150+ episodes of the podcast). In episode #151 of The CXChronicles Podcast we welcomed Robert Hall also know as “Slobby Robby based out of Tucson, AZ. …
Read More150: CXChronicles Podcast Episode 150 with Fred Reichheld, Bain Fellow @ Bain & Company
Hey CX Nation, In episode #150 of The CXChronicles Podcast we welcomed Fred Reichheld, Bain Fellow at Bain & Company based in Boston, MA. Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty. The best-selling author of four books on loyalty, he is a fellow at Bain &…
Read More149: CXChronicles Podcast 149 with Michael Epstein from PostPilot
Hey CX Nation, In episode #149 of The CXChronicles Podcast we welcomed Michael Epstein, Principal at PostPilot based in Greenville, SC. PostPilot helps businesses create and manage Direct Mail campaigns to reach existing and potential customers. PostPilot exists for the sole purpose of eliminating all of the pain-points that businesses of any size currently deal with in attempting to implement an effective Direct Mail strategy. Adrian and Michael also chat through The Four CX Pillars: Team, Tools, Process & Feedback…
Read More148: CXChronicles Podcast 148 with Simon Severino, CEO at Strategy Sprints
Hey CX Nation, In episode #148 of The CXChronicles Podcast we welcomed Simon Severino, CEO and Business Growth Coach at Strategy Sprints based in Austria. Strategy Sprints is currently working with a number of awesome startups, growth focused executives & leading brands around the world helping them get better clients, & focusing on doubling their revenues in 90 days . Simon talks with the CXNation about how they can create better marketing strategies, which leads to repeatable sales & over…
Read More147: CXChronicles Podcast 147 with Mike Myer, CEO at Quiq
Hey CX Nation, In episode #147 of The CXChronicles Podcast we welcomed Mike Myer, CEO and Founder at Quiq based in Bozeman, MT. Quiq is powering the next generation of business to consumer communications through async messaging. People text all the time with family and friends — why not text with every business that you support? Through Conversational AI and Next Gen Contact Center, Quiq's Conversational Platform drives increased revenue, improved efficiency and higher CSAT for clients in eCommerce and…
Read More147: CXChronicles Podcast 147 with Chelsea Bedard, Chief Revenue Officer at Cann
Hey CX Nation, In episode #147 of The CXChronicles Podcast we welcomed Chelsea Bedard, Chief Revenue Officer at Cann based in Los Angelas, CA. Cann is the #1 selling THC-infused beverage in California according to BDS Analytics. Founded by Stanford and Harvard graduates, Cann is reshaping social drinking with their microdosed, non-alcoholic beverages that deliver a perfect, uplifting feeling every time. Chelsea shares her experiences of building the sales & revenue team at Cann and what she's learned on her…
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