Adrian Brady Cesana

In episode #116 of The CXChronicles Podcast we welcomed Chris Thomas, a short-term real estate investor and Airbnb guest & host experience expert based out of San Diego, CA. Chris Thomas spends a substantial amount of time in the real estate world. Where he invests in Airbnb hosting and management for short term rentals across the US. He's even written books and does regular coaching programs for new folks trying to enter the short-term space. In this episode Adrian and…

In episode #115 of The CXChronicles Podcast we welcomed Jim Coleman, Co-Founder of xFusion in Boulder, CO. xFusion provides tier 1 and tier 2 customer support, customer success, and back-office processing for startups. Jim and his team offer a hands-off experience that empowers makers to make & growers to grow. They add value to their clients by allowing business owners to focus on their highest priorities and best use of time. In this episode Adrian and Jim talk through The…

In episode #114 of The CXChronicles Podcast we welcomed Jake Sorofman, President of MetaCX based out of Indianpolis, IN and Ross G D. Fulton Founder and CEO of Valuize based out of Vancouver, Canada. MetaCX is pioneering a new outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate and win together. MetaCX helps align sales, success and delivery teams around real business impact that customers can see. Headquartered in Indianapolis, MetaCX has raised $24.5…

In episode #113 of The CXChronicles Podcast we welcomed Kevin Richman, Head of Customer Experience at Column in Washington, D.C. In this episode, Adrian and Kevin have an incredible discussion about a massive space that many people probably don’t know a ton about, public interest information and notifications. Kevin has a super interesting back ground for a modern CX’er, he has studied, been involved, and led innovation in the private and public sector for the past 12 years with governments…

In this episode #112 of The CXChronicles Podcast we had the pleasure of chatting with Klaus-M. Schremser from Usersnap about Growth, CX, and what it takes to build, scale and sell a company. Klaus is a serial founder and (co-)founded two software companies that got acquired – Gentics (by APA) and Wikidocs (by Atlassian). His entrepreneurial scars are from doing enterprise sales, marketing, growth hacking, development of digital products, team building & leading the last 20 years. He also happens…

In episode #111 of The CXChronicles Podcast we welcomed Aaron Scott Young, Chairman of Laughlin Associates, Inc. & Founder of The Unshackled Owner. As a serial entrepreneur, Aaron has been involved in starting, buying and selling numerous multi-million dollar businesses and in 2001 he purchased Laughlin Associates, a leader in the incorporation industry since 1972. As Chairman of the board of Laughlin Associates, Aaron has worked with over 200,000 businesses across all industries in the market. In addition to Aaron’s…

Listen to episode #109 of The CXChronicles Podcast with Doug Miller, CEO of Brightworks Group from Indianapolis, IN. Doug brings over 30+ years of technology and team building experience into this episode. Brightworks is a Technology Success Provider. Doug and his team have been delivering consistent, predictable results for their customers for nearly 10 years now. Predictable results from your technology means more productivity from your team. That means better margins and improved profits. It means tangible business results. In…

In this episode of The CXChronicles Podcast we welcomed Oliver Ginsburg, Head of Customer Experience @ Public in New York City. Public.com is the social investing network where members can own fractional shares of stocks and ETFs, follow popular creators, and share ideas within a community of investors. In short, Public makes the stock market social and allows its users to discover companies to believe in and invest with any amount of money. Listen to Episode #108 as Oliver and…

In this episode of the CXChronicles Podcast Episode #107 we welcomed Tom Ottaiano, CEO of Today’s Business in New Jersey! Today’s Business is a digital marketing agency managing multi-channel campaigns that help their clients sell their products and communicate their story to the best possible audiences ultimately leading to a premium result. Today’s Business utilizes data and analytics to consistently improve each of its services, creating sustainable, long term, and transparent successes for their clients. They work with a plethora…