Adrian Brady Cesana

In this episode of the CXChronicles Podcast Adrian chats with the CXNation about why it is critical to conduct regular customer satisfaction or CSAT surveys inside of your business. Customer feedback is key to understanding your customers wants, needs and trigger points. Also CSAT, NPS, eNPS scores all give you tons of valuable information for improving your business through the power of customer experience today! Listen to this updated CXWeekly update to get a bunch of free advice on why…

In this episode of the CXChronicles Podcast we talk about 8 different ways that you can increase your company’s focus on customer retention and churn mitigation. The more you can reduce churn — the better your business becomes its as simple as that. Repeat customers are everything — listen to this episode to learn how you can improve your business through the power of customer experience today! Support the show (https://cxchronicles.com/)

In this episode we dive into the top 5 reasons why you should always consider your customers right. We know that there’s always edge cases to this idea but in general keeping your customer for the long haul and building high life time values with each of your customers is key to your business success. Listen to this CXWeekly Update where Adrian discusses ideas to grow your customer base and create more promoters for the future of your business or…

In this CXWeekly update we discuss some tips and ideas for how you can create a CX-minded culture within your business or team. Adrian provides ideas for getting the right group of people together within your business to assemble a CX Champions focus group to deploy and share learnings and findings about how to better serve your customers! Support the show (https://cxchronicles.com/)

In this episode Adrian speaks with the CXNation about tips for improving your company’s employee experience in 2019. Successful employee experience goes hand in hand with world class customer experience and customer service success. Roughly 53% of companies polled said they invested in employee experience along with their customer experience during 2018 business activities. Listen to this episode to get some ideas for ways that you can think about collecting and using employee feedback to better lead, manage and grow…

In this episode we speak with Allen Beers, Director of Customer Success at Greenhouse in New York City. Greenhouse has raised over $110 million dollars in Venture Capital to chance the way that companies across the world hire new talent. Greenhouse is a recruiting optimization platform to help companies build and scale their recruiting processes. In this episode Allen Beers talks with the CXNation about building a CX/CS team for success and the importance of Customer Segmentation. Support the show…

In this episode Adrian chats about what makes an awesome CXRep. If you are thinking about getting involved in customer experience or customer service or even sales, basically anywhere that you will be speaking with customers on the regular you’ll want to listen to this episode! Support the show (https://cxchronicles.com/)

In this episode we talk with Ilana Brown, Director of Customer Success @ Seven Rooms in NYC. Illana dives into the 4 CX Success Pillars @ Seven Rooms — and what its taken to build out the customer facing team in NYC. From neighborhood restaurants to international, multi-concept hospitality groups, SevenRooms empowers operators to create and cultivate the meaningful, direct relationships with guests that make exceptional experiences possible. Founded in 2011 in New York, the reservation, seating and guest management…

In this episode Adrian chats through 5 steps for how you can build a Voice of Customer program for your start-up, small or medium business. You can gain tons of value by taking the time to speak through a Voice of Customer program with your team today! Support the show (https://cxchronicles.com/)

In this episode Adrian dives into 6 CX metrics to begin tracking for your business’s success — listen today! Support the show (https://cxchronicles.com/)