Having started your own sales business or taking a charge over a small sales team, you’ve probably considered a CRM system once or twice. “Everyone in sales is using one of those. But do I actually need it? Will my team benefit from it and sales go smoother? After all, we’re doing just fine with Docs and Excel.” Well, there is a reason, and not one, why “everyone” is using a CRM for sales management. What’s more important, the size…
Read MoreAdrian Brady Cesana
CXC featured on Usersnap CX’er Huddle!
Our digital fireside chat with Adrian Brady-Cesana was bombastic. Learn from an experienced CX expert who not only wrote a successful book but hosts a CX podcast on CXChronicles.com. We are happy and proud to have him in our Feedback Tribe webinar (provided by Usersnap) as a guest to learn hands-on insights on how to optimize customer experience and the importance of CX for your business growth. About Adrian Brady-Cesana Adrian worked for many companies in customer service and customer experience teams and…
Read More117: CXChronicles Podcast Episode 117 Max Gladysh Co-Founder BotsCrew
In episode #117 of The CXChronicles Podcast we welcomed Max Gladysh, the Managing Director and Co-Founder of BotsCrew in Ukraine. In 2016, Max started BotsCrew with one simple goal – create successful chatbots for businesses. And this vision ended up becoming a reality. Today Max and his team happen to work with great companies all over the world, from Start-ups that raised more than 10M now, to Fortune 500 companies. Creating chatbots, that are exceeding their ROI expectations. The BotsCrew…
Read MoreBenefits of Using LMS for CX Agents
Employee training is critical in every industry, business, and role. It is a way to help to certify that the people on your payroll can do their jobs. Evidence of this indicates that companies who have invested in comprehensive training earn 218% more income per employee, according to The Association for Talent Development. Effective training is especially important in the contact center. After all, your customer experience is only as good as your weakest agent. Customers want top-notch customer service…
Read MoreHow Chatbots Can Help Your Business/Team
In today’s saturated market with plenty of options for your target customers, the only thing that ensures the success of your business is superlative customer service. Irrespective of the type of business, customer service, and sales remain integral parts in defining the success of any business. With evolving technology and increased use of digital channels, consumers today expect businesses to act on their concerns fast and offer instant support while they make a buying decision. Read more on business2community.com
Read MoreCXChronicles Podcast Episode #116 with Chris Thomas, Short-Term Real Estate Expert
In episode #116 of The CXChronicles Podcast we welcomed Chris Thomas, a short-term real estate investor and Airbnb guest & host experience expert based out of San Diego, CA. Chris Thomas spends a substantial amount of time in the real estate world. Where he invests in Airbnb hosting and management for short term rentals across the US. He's even written books and does regular coaching programs for new folks trying to enter the short-term space. In this episode Adrian and…
Read MoreCXChronicles Podcast Episode 115 with Jim Coleman, Co-Founder at xFusion
In episode #115 of The CXChronicles Podcast we welcomed Jim Coleman, Co-Founder of xFusion in Boulder, CO. xFusion provides tier 1 and tier 2 customer support, customer success, and back-office processing for startups. Jim and his team offer a hands-off experience that empowers makers to make & growers to grow. They add value to their clients by allowing business owners to focus on their highest priorities and best use of time. In this episode Adrian and Jim talk through The…
Read MoreCXChronicles Podcast Episode 114 with Jake Sorofman & Ross G D. Fulton
In episode #114 of The CXChronicles Podcast we welcomed Jake Sorofman, President of MetaCX based out of Indianpolis, IN and Ross G D. Fulton Founder and CEO of Valuize based out of Vancouver, Canada. MetaCX is pioneering a new outcomes-based approach for managing the entire customer lifecycle by transforming how suppliers and buyers collaborate and win together. MetaCX helps align sales, success and delivery teams around real business impact that customers can see. Headquartered in Indianapolis, MetaCX has raised $24.5…
Read MoreCXChronicles Podcast Episode 113 with Kevin Richman from Column
In episode #113 of The CXChronicles Podcast we welcomed Kevin Richman, Head of Customer Experience at Column in Washington, D.C. In this episode, Adrian and Kevin have an incredible discussion about a massive space that many people probably don’t know a ton about, public interest information and notifications. Kevin has a super interesting back ground for a modern CX’er, he has studied, been involved, and led innovation in the private and public sector for the past 12 years with governments…
Read MoreCXChronicles Podcast Episode 112 Klaus-M. Schremser Building Growth at Usersnap
In this episode #112 of The CXChronicles Podcast we had the pleasure of chatting with Klaus-M. Schremser from Usersnap about Growth, CX, and what it takes to build, scale and sell a company. Klaus is a serial founder and (co-)founded two software companies that got acquired – Gentics (by APA) and Wikidocs (by Atlassian). His entrepreneurial scars are from doing enterprise sales, marketing, growth hacking, development of digital products, team building & leading the last 20 years. He also happens…
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