Podcast

In episode #124 of The CXChronicles Podcast we welcomed Nate Brown, Chief Customer Officer at Officium Labs based in San Mateo, CA.  Officium is Latin for service. Officium Labs believes in service—as an experience, as a business, as a social responsibility. Officium Labs helps brands deliver incredible customer experiences. The company is a global collection of industry leaders and experts that are building the future of customer experience (CX). They provide the best-in-class people, products, and practices for their customers,…

In episode #122 of The CXChronicles Podcast we welcomed Chris Hull, Chief Product Officer at Otus in Chicago, IL. The all-in-one K-12 learning platform to teach, grade, analyze, and plan. With Learning Management, Assessment, and Data in one place, educators and families can communicate with each other easily, reducing the chaos of multiple platforms. Episode #122 Highlight Reel:1.) How Chris and his founding team came to build Otus 2.) Learning about our education system 3.) Injecting technology into the classroom…

In episode #121 of The CXChronicles Podcast we welcomed Brandon Dufour, CEO at The Next Street based in Watertown, CT. Getting  a driver's license is a big deal. It shouldn't be a big hassle. The Next Street makes it easy. They are the national leader in driver's education. Brandon's company celebrates employees, invests in employee happiness inside and outside of work and gives their team the tools they need to be the best versions of themselves. The Next Street was…

In episode #119 of The CXChronicles Podcast we welcomed Dr. Daryl Connolly, MD working as a Pulmonologist at the Geisinger Wyoming Valley Medical Center based in Wilkes-Barre, PA. Dr. Connolly is a board-certified and fellowship-trained specialist in pulmonary and critical care medicine. He attended Saba University School of Medicine, where he earned his medical degree. He completed his residency at Bridgeport Hospital. Dr. Connolly completed his pulmonary fellowship at Norwalk Hospital and his critical care fellowship at Yale-New Haven Hospital…

In episode #118 of The CXChronicles Podcast we welcomed Armen Petrosian, Co-Founder & CMO at DISQO in Los Angelas, CA. DISQO was founded in 2014 by a team with deep roots in technology and analytics. Its commitment to providing accurate data depicting the complete view of the consumer is at the core of the company's success. DISQO provides BEHAVIORAL and OPINION data empowering clients to discover what consumers do and how they think. The company has built the largest first-party…

In episode #117 of The CXChronicles Podcast we welcomed Max Gladysh, the Managing Director and Co-Founder of BotsCrew in Ukraine. In 2016, Max  started BotsCrew with one simple goal – create successful chatbots for businesses. And this vision ended up becoming a reality. Today Max and his team happen to work with great companies all over the world, from Start-ups that raised more than 10M now, to Fortune 500 companies. Creating chatbots, that are exceeding their ROI expectations. The BotsCrew…

In episode #116 of The CXChronicles Podcast we welcomed Chris Thomas, a short-term real estate investor and Airbnb guest & host experience expert based out of San Diego, CA. Chris Thomas spends a substantial amount of time in the real estate world. Where he invests in Airbnb hosting and management for short term rentals across the US. He's even written books and does regular coaching programs for new folks trying to enter the short-term space. In this episode Adrian and…

In episode #115 of The CXChronicles Podcast we welcomed Jim Coleman, Co-Founder of xFusion in Boulder, CO. xFusion provides tier 1 and tier 2 customer support, customer success, and back-office processing for startups. Jim and his team offer a hands-off experience that empowers makers to make & growers to grow. They add value to their clients by allowing business owners to focus on their highest priorities and best use of time. In this episode Adrian and Jim talk through The…